Returns
Returns for intimate products need to balance customer confidence with hygiene and product safety. This page explains how eligibility is generally handled before a support review.
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Start a support request with your order reference and issue summary.
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Check whether your shipment is already in transit or delivered.
Unused items in their original condition may be reviewed for return eligibility when they are not excluded by hygiene or final-sale restrictions.
Some intimate apparel, personal accessories, and hygiene-sensitive categories may be non-returnable unless there is a fulfillment or quality issue.
Use the contact page with your order reference, item details, and a brief summary of the issue. If tracking is already available, include delivery status so support can resolve the request faster.
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