Refund and Returns Policy

We value your satisfaction and strive to provide the best quality products and services. Please read our return and refund policy carefully before making a purchase.

1. General Return Policy

• Eligibility for Returns: Due to the intimate nature of lingerie, only unopened packages are eligible for return within 30 days from the date of delivery.
• Opened Packages: If the package has been opened, returns will only be accepted if the customer submits a return request within 3 days of receiving the product and provides photographic evidence that the item has not been used or worn.

2. Return and Refund Process

• Communication Requirement: All return or refund requests must first be communicated and approved via email at service@vivbliss.com. We do not accept unilateral actions such as chargebacks through PayPal or credit card companies without prior communication.
• Refund Processing Time: Refunds will be processed within 3 business days after we receive and inspect the returned item(s).
• Refund Amount: Refunds will be issued for the product price, excluding the original shipping fee.
• Payment Platform Fee: A transaction fee of approximately 4%, as charged by payment platforms such as PayPal or Stripe, will be deducted from the refund amount. The exact deduction will depend on the actual fee incurred.

3. Return Shipping Costs

• Customers are responsible for covering the shipping costs for returning the item(s). We recommend using a tracked service to ensure the return is received.

4. Non-Returnable Items

• For hygiene reasons, items that show any signs of use, wear, damage, or alteration will not be accepted for return.
• Items marked as “Final Sale” or purchased during promotional events may not be eligible for return.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 3 days of delivery at service@vivbliss.com. We will offer a replacement or a full refund, including shipping costs, upon verifying the issue.

6. How to Initiate a Return

1. Contact us at service@vivbliss.com with your order number and a description of the reason for the return.
2. For opened packages, include clear, time-stamped photographs of the item showing it has not been used or worn.
3. Wait for our customer support team to review your request and provide return instructions.

Note: VivBliss reserves the right to refuse returns that do not comply with this policy. For additional inquiries, please contact our customer support team.

Thank you for choosing VivBliss!